These Terms & Conditions ("Terms") govern your purchase of, enrolment in and participation in the Life Coach Certification Programme ("Programme") provided by The Clique FZCO, trading as She Leads ("Company", "we", "us" or "our").

Please read these Terms carefully before purchasing the Programme.

By purchasing or enrolling in the Programme, you ("Student", "you" or "your") confirm that you have read, understood and agreed to these Terms.

1. ABOUT US

The Programme is provided by:

Legal Company Name: The Clique FZCO
Trading Name: She Leads
Registered Address: Our registered office is 38th Floor, Media One Hotel- Office Tower, 334069, Dubai, U.A.E.
Company/Registration Number: 11496
Email: [email protected]
Website: www.sheleads.academy

2. ABOUT THE PROGRAMME

The She Leads Academy Life Coach Certification Programme is a professional coach education and certification programme designed to develop coaching knowledge, skills and practical coaching competence.

The Programme includes:

• online learning modules;
• video and written training materials;
• workbooks and exercises;
• live group training sessions;
• coaching demonstrations;
• coaching practice;
• assessment of recorded coaching sessions;
• individual feedback on coaching practice;
• access to a student community
• Life Coach Certification upon successful completion of the applicable requirements; and
• opportunities to accumulate qualifying ICF-accredited coach education/training hours.

 

3. PROGRAMME ACCESS

Students will receive access to the online Programme following successful payment or confirmation of enrolment.

Access is provided solely to the Student enrolled in the Programme and may not be transferred to another person.

Students are responsible for:

• maintaining appropriate internet access;
• having a suitable device from which to access the Programme;
• keeping login credentials secure;
• ensuring that the email address associated with their account remains current; and
• regularly checking the student portal and relevant communications for Programme information and updates.

Students must not provide their login credentials to another person or permit another person to access the Programme through their account.

 

4. REFUND AND CANCELLATION POLICY

We provide a 14-day Programme refund period, subject at all times to any mandatory statutory cancellation or consumer rights applicable to the Student.

The 14-day period begins on the date of initial purchase.

During this period, Students are encouraged to:

• access the Programme;
• review the curriculum;
• review Programme materials;
• review certification requirements;
• review requirements for accumulating ICF-accredited training hours;
• review the live session timetable;
• attend available live sessions where applicable; and
• determine whether the Programme is suitable for their needs and availability.

To request a refund under our Programme refund policy, the Student must contact [email protected] in writing within seven days of purchase.

After the 14-day Programme refund period, Programme fees are ordinarily non-refundable except where required by applicable law.

Nothing in this clause limits or excludes any statutory cancellation, withdrawal, refund or other consumer rights which cannot lawfully be excluded.

 

5. ICF ACCREDITATION

The She Leads Academy is an ICF-accredited training provider. 

The Programme includes coach education delivered in accordance with the requirements applicable to our ICF accreditation and incorporates the applicable ICF Core Competencies, Code of Ethics and definition of coaching.

Students should understand that ICF accreditation of coach education and an individual ICF credential are not the same thing.

Completing our Programme and receiving our Life Coach Certification does not automatically mean that a Student has been personally credentialed by the International Coaching Federation.

Where a Student intends to obtain an individual ICF credential, including ACC, PCC or another credential, the Student is responsible for satisfying all applicable ICF credentialing requirements and making the appropriate application to ICF.

ICF is an independent organisation and retains responsibility for its own credentialing decisions, requirements and processes.

 

6. LIVE TRAINING SESSIONS

Live group training sessions form part of the Programme.

We offer live group training session weekly, except during the annual Christmas closure period and any other closure period expressly communicated to Students in advance.

Our standard Christmas closure period is: 18 December to 5 January inclusive

There will be no guarantee of weekly live sessions during this closure period.

6.1 Variable Schedule

The number, day, time, duration and coach trainer delivering live sessions may vary from week to week.

Live sessions are scheduled according to factors including:

• coach trainer availability;
• Programme requirements;
• public holidays;
• Student demand;
• operational requirements; and
• other reasonable scheduling considerations.

Students are not guaranteed a particular number of sessions beyond the minimum stated above, nor are sessions guaranteed to take place on a particular day or at a particular time each week.

The fact that a particular day or time has previously been offered does not guarantee that the same day or time will continue to be offered.

6.2 Student Availability

Students are responsible for reviewing the published schedule and determining which sessions they are able to attend.

We cannot guarantee that the live session schedule will accommodate every Student's:

• working hours;
• family commitments;
• personal commitments;
• holidays;
• geographical location; or
• time zone.

A Student's inability to attend a particular live session because of personal or professional commitments does not constitute a failure by us to provide the Programme where sessions have been made available in accordance with these Terms.

6.3 Schedule Changes

We reserve the right to change coach trainers and to reschedule or cancel individual sessions where reasonably necessary.

Where we cancel a session, we will make reasonable efforts to provide an alternative session.

The current schedule will be available through the student´s learning portal, and Students are responsible for checking the current schedule.

7. RECORDED LIVE SESSIONS

Live sessions are recorded and made available through the student portal.

Access to a recording does not necessarily count as attendance for the purposes of qualifying ICF-accredited training hours.

Where live attendance is required in order for a particular activity to count towards qualifying training hours, watching the recording afterwards will not be treated as live attendance.

8. STUDENT PARTICIPATION AND RESPONSIBILITIES

The Programme provides Students with education, training opportunities, live sessions, coaching practice and assessment opportunities.

However, each Student remains responsible for their own participation and progress.

This includes responsibility for:

• completing Programme modules;
• reviewing Programme requirements;
• monitoring their progress;
• monitoring live session attendance;
• attending available live sessions;
• arranging practice coaching sessions;
• completing required coaching practice;
• recording practice sessions where required;
• obtaining appropriate recording consent;
• submitting recordings for assessment or feedback;
• responding to feedback;
• resubmitting assessments where necessary; and
• completing sufficient qualifying activities to achieve their desired number of training hours.

Failure to participate in available training opportunities does not constitute non-delivery of the Programme.

9. LIFE COACH CERTIFICATION

Students are eligible to receive the She Leads Life Coach Certification after successfully completing the certification requirements.

To receive the Life Coach Certification, a Student must:

1. successfully complete all required certification modules within the online Programme; and
2. submit two recorded practice coaching sessions for assessment which meet the required coaching competency standard.

The certification requirements are separate from the Student's accumulation of additional ICF-accredited training hours.

10. PRACTICAL COACHING ASSESSMENT

Recorded coaching sessions submitted for certification will be assessed against the coaching competencies and standards taught within the Programme, including the applicable ICF Core Competencies.

If a submitted coaching session does not demonstrate the required standard, the Student will be informed of areas requiring further development and will have an opportunity to practise, submit another coaching session and be reassessed.

A Student will not fail the entire Programme merely because an initial coaching recording does not meet the required assessment standard.

Certification will be awarded once the applicable certification requirements have been successfully satisfied.

11. RECORDED PRACTICE COACHING SESSIONS

Students are responsible for arranging their own practice coaching sessions.

Students may submit a maximum of two recorded practice coaching sessions per Student per calendar week for assessment and/or feedback.

Additional recordings submitted above this limit may be held until a subsequent week or returned to the Student.

Students are responsible for ensuring that any person participating in a recorded coaching session has given appropriate informed consent for:

• the session to be recorded;
• the recording to be submitted to us;
• the recording to be accessed by appropriate coach trainers/assessors; and
• the recording to be used for educational, feedback and assessment purposes.

Students must not submit recordings without appropriate consent.

12. ICF-ACCREDITED TRAINING HOURS

Students are able to accumulate qualifying ICF-accredited coach education/training hours through eligible Programme activities.

Qualifying hours may be accumulated through:

1. Attendance at qualifying live training sessions; and/or
2. Eligible recorded practice coaching sessions submitted for observation, assessment and feedback.

Only activities that satisfy the requirements applicable to our ICF accreditation will be recorded as qualifying ICF-accredited hours.

Simply accessing online content, watching a recording, being enrolled in the Programme or receiving the Life Coach Certification does not automatically entitle a Student to a particular number of ICF-accredited training hours.

13. RESPONSIBILITY FOR ACCUMULATING TRAINING HOURS

The Student is responsible for monitoring and managing their accumulation of qualifying training hours.

This includes responsibility for:

• attending sufficient qualifying live sessions;
• arranging sufficient coaching practice;
• submitting eligible recorded sessions;
• monitoring attendance;
• monitoring recorded hours;
• allowing sufficient time to accumulate the number of hours they wish to achieve; and
• raising any discrepancy regarding recorded attendance or training hours with us promptly.

We provide the opportunities through which qualifying training hours can be accumulated, but we do not guarantee that a Student will accumulate a particular number of hours merely by enrolling in the Programme.

The number of qualifying hours ultimately accumulated depends upon the Student's participation in the relevant qualifying activities.

14. CERTIFICATION WITHOUT ADDITIONAL ICF TRAINING HOURS

The requirements for receiving our Life Coach Certification are separate from the number of additional ICF-accredited training hours a Student chooses to accumulate.

A Student may receive the Life Coach Certification after:

• successfully completing the required Programme modules; and
• successfully completing the two required recorded coaching assessments,

even if the Student has not yet accumulated all of the ICF-accredited training hours they ultimately wish to obtain.

A Student does not need to delay receiving their Life Coach Certification solely because they wish to accumulate additional qualifying ICF training hours.

15. DOCUMENTATION OF ICF-ACCREDITED TRAINING HOURS

Where applicable, qualifying ICF-accredited training hours accumulated by the Student may be documented on their certificate and/or accompanying training documentation.

Students are responsible for confirming the number of qualifying hours they wish to have documented when requested.

The number documented will reflect the qualifying hours completed and verified by us at that time.

We will not document training hours that have not been completed or that do not satisfy the applicable requirements.

16. ACCUMULATING ADDITIONAL HOURS AFTER CERTIFICATION

Where ongoing Programme access applies, Students may continue accumulating qualifying ICF-accredited training hours after receiving their Life Coach Certification.

This means that receiving the Life Coach Certification does not necessarily end the Student's opportunity to participate in qualifying live training or submit eligible practice coaching sessions for feedback.

Students may accumulate up to a maximum of 125 qualifying training hours, subject to:

• their continued Programme access;
• participation in qualifying activities;
• the requirements of our ICF accreditation; and
• any applicable Programme rules.

Where a Student accumulates additional qualifying hours after their original certificate or training documentation has been issued, they may request [UPDATED CERTIFICATE / TRAINING RECORD / OTHER DOCUMENT] in accordance with our current administrative process.

17. DISTINCTION BETWEEN LIFE COACH CERTIFICATION AND ICF CREDENTIALING

Students expressly acknowledge that:

Our Life Coach Certification confirms successful completion of our applicable certification requirements.

ICF-accredited coach education/training hours relate to qualifying education completed by the Student under our accredited coach education programme.

An individual ICF credential, such as ACC or PCC, is awarded by ICF and is subject to ICF's separate application and credentialing requirements.

Receiving our Life Coach Certification does not, by itself, mean that a Student has received an individual ICF credential.

18. PROGRAMME DURATION AND ONGOING ACCESS

Students receive ongoing Programme access subject to these Terms.

If access is described as "lifetime access", this means access for the operational lifetime of the Programme and Company and does not constitute a guarantee that the Programme or particular technology platform will exist indefinitely.

We may move the Programme to another learning platform or reasonably modify the method through which content is delivered.

19. PROGRAMME UPDATES AND CHANGES

Coaching standards, accreditation requirements and professional practices evolve.

We therefore reserve the right to update:

• Programme content;
• curriculum;
• learning materials;
• assessments;
• coach trainers;
• learning platforms;
• live session formats;
• schedules; and
• administrative processes.

Any changes will be reasonable and will not intentionally remove the fundamental service purchased by the Student.

We may also make changes where necessary to comply with ICF requirements, applicable law or professional standards.

20. FEES AND PAYMENT

The Programme fee is the amount stated and agreed at the time of purchase.

Payment may be made:

• in full; or
• through an agreed instalment/payment plan where offered.

Students are responsible for ensuring that payment information remains accurate and that scheduled payments can be processed.

21. PAYMENT PLANS

Where a Student chooses an instalment plan, the instalments constitute a method of paying the agreed Programme price and are not separate purchases of individual Programme components unless expressly stated otherwise.

The Student's obligation to make scheduled instalment payments does not ordinarily depend upon how much of the Programme the Student chooses to access or complete.

Subject to applicable consumer law and the refund/cancellation provisions below, ceasing participation, failing to attend sessions or deciding not to complete the Programme does not automatically cancel remaining instalments.

Where a payment fails, we may temporarily suspend Programme access while payment remains outstanding.

22. IMMEDIATE ACCESS TO DIGITAL CONTENT AND SERVICES

Where permitted by applicable law, Students requesting immediate access to digital Programme content acknowledge that Programme delivery may begin immediately following purchase.

Where the law requires specific consent or acknowledgement before digital content or services begin during a statutory cancellation period, the applicable consent and acknowledgement will be obtained separately during the checkout/enrolment process.

Nothing in these Terms is intended to remove a statutory right of withdrawal or cancellation where that right cannot lawfully be waived.

23. FAILURE TO PARTICIPATE

The Programme requires active Student participation.

Where we have provided Programme access and made the relevant training, materials, assessments and participation opportunities available, a Student's failure to:

• log in;
• complete modules;
• attend available sessions;
• arrange coaching practice;
• submit assessments;
• submit recorded coaching sessions;
• act upon feedback; or
• complete their desired number of qualifying training hours

does not constitute a failure by us to supply the Programme.

24. PAUSING OR DEFERRING PARTICIPATION

Requests to pause or defer Programme participation will be considered on a case by case basis.

Any approved pause or deferral does not automatically suspend payment obligations unless expressly confirmed by us in writing.

25. COACH TRAINERS

Training may be provided by different coach trainers throughout the Programme.

Students are not guaranteed access to any particular coach trainer unless expressly stated as part of their purchase.

Changes to teaching personnel do not constitute a material change to the Programme provided that appropriately qualified trainers continue to deliver the relevant education.

26. STUDENT CONDUCT

Students must behave professionally and respectfully when participating in the Programme.

Students must not:

• harass, threaten or abuse another participant or trainer;
• engage in discriminatory conduct;
• intentionally disrupt training sessions;
• share another participant's confidential information;
• record sessions without appropriate permission;
• infringe our intellectual property rights; or
• use Programme spaces for unlawful purposes.

Serious or repeated breaches may result in removal from individual sessions, community areas or, where proportionate and lawful, the Programme.

27. CONFIDENTIALITY

Coaching education may involve discussion of personal, professional or sensitive matters.

Students agree to respect the confidentiality of information shared by:

• other Students;
• practice coaching clients;
• coach trainers; and
• other Programme participants.

Information shared during coaching practice or group discussion must not be disclosed outside the Programme without appropriate permission, except where disclosure is required by law.

28. RECORDING CONSENT AND PRIVACY

Students must obtain appropriate permission before recording coaching sessions.

Students must clearly explain to the person being coached that a recording may be submitted to us for training, observation, assessment and feedback.

Students remain responsible for complying with applicable privacy and data protection requirements when creating and submitting their own recordings.

We will process recordings submitted to us in accordance with our Privacy Policy and applicable data protection requirements.

29. INTELLECTUAL PROPERTY

All intellectual property rights in Programme materials belong to us or the relevant rights holder.

This includes, without limitation:

• videos;
• workbooks;
• worksheets;
• course materials;
• presentations;
• templates;
• training methodologies;
• graphics;
• written content;
• assessments;
• recordings; and
• other Programme resources.

Students receive a personal, limited, non-exclusive and non-transferable licence to use the materials for their own learning and professional development.

Students may not reproduce, distribute, publish, sell, license, upload, share or commercially exploit Programme materials without our prior written permission.

Students may not use our Programme materials to create or deliver a substantially copied coach training or certification programme.

30. COMMUNITY CONTENT

Where the Programme includes a student community, Students remain responsible for content they post or share.

Students must not upload unlawful, defamatory, infringing, discriminatory or confidential material.

We may moderate or remove content where reasonably necessary to protect Students, the Programme or third parties.

31. EDUCATIONAL PURPOSE AND PROFESSIONAL OUTCOMES

The Programme provides education and professional coach training.

We do not guarantee:

• employment;
• business success;
• income;
• clients;
• particular commercial results;
• acceptance by an employer;
• acceptance by a professional association; or
• the award of an individual ICF credential.

A Student's results will depend upon numerous factors, including participation, experience, ability, practice and individual circumstances.

32. SCOPE OF COACHING

Students are responsible for practising coaching ethically and within the limits of their competence.

Coach training does not qualify a Student to provide regulated medical, psychological, psychiatric, legal, financial or other regulated professional services unless the Student independently holds the qualifications and authorisations required to provide those services.

33. ICF CODE OF ETHICS AND PROFESSIONAL STANDARDS

Students are expected to familiarise themselves with and practise consistently with the ethical and professional standards taught within the Programme, including the applicable ICF Code of Ethics and Core Competencies.

Serious ethical concerns arising during training or assessment may be addressed through our complaints, assessment or conduct procedures as appropriate.

34. TECHNOLOGY AND THIRD-PARTY PLATFORMS

The Programme may be delivered using third-party platforms such as learning management systems, video conferencing platforms, email providers and community platforms.

We are not responsible for temporary interruptions caused by third-party platforms or circumstances outside our reasonable control.

Where a significant technical issue prevents access to an essential part of the Programme, we will take reasonable steps to restore access or provide a suitable alternative.

35. COMMUNICATIONS

Programme-related communications may be sent by email, through the learning portal or through other communication channels associated with the Programme.

Students are responsible for ensuring that their contact details remain current and for checking Programme communications regularly.

36. COMPLAINTS

If a Student is dissatisfied with any aspect of the Programme, they should contact us promptly at: [email protected] 

Students are encouraged to raise concerns while participating in the Programme so that we have a reasonable opportunity to investigate and, where appropriate, resolve the issue.

Where a complaint concerns:

• session availability;
• access;
• attendance records;
• assessment;
• feedback;
• certification; or
• recorded ICF-accredited training hours,

the Student should provide sufficient details for us to investigate the matter.

We aim to provide a substantive response within 7 business days, where reasonably possible.

37. SUSPENSION OR TERMINATION

We may suspend or terminate a Student's access where reasonably necessary because of:

• serious or repeated breaches of these Terms;
• unlawful conduct;
• serious misconduct towards Students or staff;
• significant intellectual property infringement;
• fraudulent activity; or
• unresolved non-payment.

Where appropriate, we will provide notice and a reasonable opportunity to remedy the breach before termination.

Nothing in this clause affects rights that cannot lawfully be excluded.

38. EVENTS OUTSIDE OUR CONTROL

We will not be responsible for delay or failure caused by circumstances reasonably outside our control, including:

• widespread internet or telecommunications failures;
• serious illness;
• natural disasters;
• governmental restrictions;
• industrial action;
• widespread platform outages; or
• other force majeure events.

Where such circumstances materially affect Programme delivery, we will take reasonable steps to minimise disruption and provide alternative arrangements where practicable.

39. LIMITATION OF LIABILITY

Nothing in these Terms excludes or restricts liability where it would be unlawful to do so.

Subject to applicable law, we are not responsible for losses resulting solely from:

• a Student's decision not to participate;
• inability to attend a particular session;
• failure to complete Programme requirements;
• failure to accumulate a desired number of training hours;
• failure to apply for an external credential;
• an external organisation's credentialing decision; or
• business, income or career outcomes following completion of the Programme.

Any limitation of liability in these Terms applies only to the extent permitted by applicable law.

40. DATA PROTECTION AND PRIVACY

We process personal information in accordance with applicable data protection law and our Privacy Policy.

Our Privacy Policy is available at:

https://www.sheleads.academy/privacy-policy

Students should review the Privacy Policy before enrolling.

Additional information may be collected and processed where necessary for:

• Programme administration;
• assessment;
• certification;
• accreditation records;
• attendance;
• coaching feedback;
• student support; and
• compliance with legal or accreditation requirements.

41. CHANGES TO THESE TERMS

The Terms applicable to a Student's purchase are those accepted at the time of enrolment, subject to changes required by law, regulation or accreditation requirements.

We may update these Terms for future Students at any time.

Where a change materially affects an existing Student's rights or Programme participation, we will communicate the change where reasonably required.

42. SEVERABILITY

If any provision of these Terms is found to be invalid, unlawful or unenforceable, that provision will be treated as modified or removed to the minimum extent necessary.

The remaining provisions will continue in effect.

43. NO WAIVER

If we do not immediately enforce a provision of these Terms, this does not mean that we have waived our right to enforce that provision later.

44. TRANSFER OF RIGHTS

Students may not transfer their Programme enrolment or rights under these Terms to another person without our prior written consent.

We may transfer our rights and obligations where reasonably necessary as part of a business restructuring, sale or transfer, provided this does not materially reduce the Student's contractual rights.

45. THIRD-PARTY RIGHTS

Except where applicable law provides otherwise, a person who is not a party to the agreement between us and the Student has no right to enforce these Terms.

46. ENTIRE AGREEMENT

These Terms, together with:

• the Programme description applicable at the time of purchase;
• our Privacy Policy;
• the applicable checkout/order confirmation; and
• any additional policies expressly incorporated into these Terms,

constitute the agreement relating to the Student's enrolment.

Nothing in this clause excludes liability for fraud or misrepresentation where liability cannot lawfully be excluded.

47. GOVERNING LAW AND JURISDICTION

 

These Terms are governed by and construed in accordance with the laws applicable in the Emirate of Dubai and the federal laws of the United Arab Emirates, as applicable.

The courts of Dubai, United Arab Emirates, shall have exclusive jurisdiction to hear and determine any dispute, claim or proceeding arising out of or in connection with these Terms, the Programme, or the relationship between the Company and the Student.

This clause is subject to any mandatory consumer protection rights or other legal rights that cannot lawfully be excluded or restricted under the laws applicable to the Student.

 

48. ACCEPTANCE

By completing the purchase, the Student confirms acceptance of these Terms.